Hello from London, and thank you in advance for any advice that helps save my life.
I recently upgraded a Dell Latitude E6400 (old, I know) to Windows 10 and (eventually) optimized for performance. Since the HDD in this laptop is only 75GB I stored most of my data on a Seagate 210GB USB2.0 drive. It was working perfectly for the year I've had it (and the two weeks since Windows10 install) and then a few days ago it can no longer be read by either of my two laptops (the other running Win7).
Device manager shows the drive, but it doesn't show up in This PC. I had also pinned it to the start menu and Quick Access. It has disappeared from the start menu and has a ? in front of the old drive allocation in Quick Access.
Summary of properties by tab:
1. General - Seagate USB 2.0 Cable USB Device / Device Status - This device is working properly
2. Policies - quick removal
3. Volumes - initially blank (dashes), clicked Populate, and the following, highly troubling data populated
Disk Disk 2
Type Unknown
Status Not initialized
Partition Not Applicable
Capacity 2097152 MB
Unallo Sp 0 MB
Rsrvd Sp 0MB
4. Driver - tried uninstalling and reinstalling, reinstalls most current driver each time but with same error (Event ID 441/Kernel-PnP)
5. Details - Disk drive
6. Events - same 3 events occurring every time I try to access the drive: a) device started (disk), b) device configured (disk.inf), and c) device not migrated. The information field reports that '
Device USBSTOR
Disk&Ven_Seagate&Prod_USB_2.0_Cable&Rev_01482HC015KJ70 could not be migrated.
Last Device Instance Id: USBSTOR
Disk&Ven_&Prod_USB_DISK_2.0&Rev_PMAP
0701426E31B2DE40&0
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Location Path:
Migration Rank: 0xF000FC001001F120
When clicking on All Events I see that four things happen repeatedly:
1. !Error, Source: Kernel-PnP, Event ID-441
2-4. Information, K-PnP, 400, 410, & 420
I have screenshots of the XML and Friendly View data as well but hope that this is enough to determine if I will ever see my data again. It was my main hard drive and all of the documents that I need are there and inaccessible. Ironically I discovered this problem as I brought a 3TB drive home to be a master backup of everything.
What I've tried so far:
1. Ran cmd/admin and unhid nonpresent devices, deleted all i didnt need, rebooted, no change
2. Uninstalled driver and Seagate drive and restarted. Plugged in USB which installed the same (current) driver with no change in any of the above. Three attempts.
Any other suggestions sincerely appreciated!
Thank you,
Douglas